The terms that govern using Sue.com.

These Terms of Use (the “Terms”) govern your access to and use of the website, products, and services (collectively, the “Services”) offered by Sue.com LLC (“Sue.com,” “we,” “us,” or “our”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

We may update these Terms at any time. Material changes will be communicated by email or prominent notice on the website at least fourteen (14) days before taking effect. Continued use after the effective date constitutes acceptance.

Sue.com is not a law firm, and we do not provide legal advice. The Services provide self-help legal tools, document preparation, and attorney-reviewed templates. Using the Services does not create an attorney-client relationship between you and Sue.com, its employees, or its attorney network partners.

Every demand letter and filing packet is reviewed by an attorney licensed in the relevant jurisdiction for accuracy of the legal template against current state law. That review is conducted on behalf of Sue.com as a quality-control measure — not as personal legal representation of you, and the reviewing attorney owes no professional duty to you arising from that review.

Sue.com does not and cannot represent you in negotiations with the other party, in court, before any administrative agency, or in any communication beyond delivery of the document you purchased. If your situation requires personalized legal advice or representation — including, without limitation, advice about which legal theory to pursue, how to respond to the other party, or how to argue your case at a hearing — you should consult with a licensed attorney of your own choosing.

We do not guarantee any particular legal outcome. Legal outcomes depend on facts specific to your case, the behavior of the other party, and the discretion of the court.

The Services are offered exclusively to residents of the United States. You must be at least 18 years old to use the Services. By creating an account or otherwise using the Services, you represent that both of these statements are true and that you have the legal capacity to enter into these Terms. We do not knowingly serve users outside the United States or under the age of 18; if we learn that we have, we will close the account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at security@sue.com if you suspect unauthorized access.

Sue.com offers two core products:

• Demand Letter: An attorney-reviewed demand letter delivered via USPS Certified Mail with Return Receipt. Price: $129 (one-time).
• Small Claims Prep: A county-specific small claims filing packet including court forms, filing guide, evidence checklist, and hearing-day brief. Price: $249 (one-time).

Prices are listed in United States Dollars and do not include court filing fees, postage above standard Certified Mail, or any third-party fees (e.g., process servers). Court filing fees are paid directly to the court and are the customer's responsibility.

Delivery timelines are estimates. Typical Demand Letters are mailed within one business day of intake. Small Claims Prep packets are typically ready within 24 hours of intake completion. USPS delivery windows are set by USPS.

We offer a 24-hour satisfaction guarantee: if you are unhappy with your document for any reason before it is mailed or filed, contact us within 24 hours of placing your order for a full refund.

Quality-defect promise (both products). If you discover a quality defect within fourteen (14) days of delivery — including a typo, wrong address, incorrect statute citation, wrong county form, or other clear error attributable to us — contact us and we will correct and re-issue the deliverable at no additional charge. This applies whether the deliverable was mailed (Demand Letter) or downloaded from your account (Small Claims Prep).

After your Demand Letter is mailed, refunds are not available for the postage cost. After a Small Claims Prep packet is downloaded, refunds are not available because the deliverable has been transferred to you in full; the quality-defect promise above remains in effect.

To request a refund or report a defect, email help@sue.com with your order reference number.

You agree not to use the Services to:

• Send letters or file claims based on false, fraudulent, or misleading facts;
• Harass, threaten, defame, or intimidate any person or entity;
• Pursue claims that violate applicable law (including debt collection laws, consumer protection statutes, or the Fair Debt Collection Practices Act);
• Interfere with, disrupt, or probe the security of the Services;
• Use automated tools (scrapers, bots, crawlers) to access the Services;
• Use the Services for any purpose prohibited by law.

We reserve the right to suspend or terminate accounts found in violation of this section, and to refuse service at our discretion where we reasonably believe a claim is fraudulent, harassing, or unlawful.

You retain ownership of all information, evidence, and content you provide to the Services (“Your Content”). By providing Your Content, you grant Sue.com a limited, non-exclusive, worldwide license to use, store, reproduce, and transmit Your Content solely for the purpose of providing the Services to you and complying with legal obligations.

You represent that Your Content is accurate, is lawfully obtained, and does not infringe on any third party's rights. You are solely responsible for the content you submit.

All software, design, templates, content, and trademarks appearing on the Services are the property of Sue.com LLC or its licensors and are protected by United States and international intellectual property laws. Except as expressly permitted, you may not reproduce, distribute, or create derivative works from the Services.

Documents generated for you through the Services (e.g., your specific demand letter) are delivered under a non-exclusive, non-transferable license for your personal or business use in connection with your specific dispute. You may not resell or redistribute Sue.com templates or software.

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUE.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, OR THAT YOUR USE WILL PRODUCE A PARTICULAR LEGAL OR FINANCIAL OUTCOME.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUE.COM'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SUE.COM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SUE.COM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY.

Carve-out. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including (where applicable) liability for fraud, fraudulent misrepresentation, gross negligence, willful misconduct, death or personal injury caused by negligence, or any non-waivable consumer-protection rights.

You agree to defend, indemnify, and hold harmless Sue.com and its affiliates, officers, employees, and attorney network partners from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) your breach of these Terms, (b) your violation of applicable law, (c) Your Content, or (d) your use of the Services to pursue claims that are false, fraudulent, or unlawful.

Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration shall take place in Harris County, Texas, and shall be conducted by a single arbitrator.

You and Sue.com each waive the right to participate in a class, collective, or representative action. Disputes must be brought in your or our individual capacity.

You may opt out of arbitration by emailing legal@sue.com within 30 days of first accepting these Terms.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. To the extent arbitration does not apply, exclusive venue for any action shall be in the state or federal courts located in Harris County, Texas.

You may stop using the Services at any time by emailing help@sue.com with a request to close your account. We will close the account within five (5) business days; case data is retained per the schedule in our Privacy Policy.

We may suspend or terminate your account immediately and without prior notice for violation of these Terms, suspected fraud, or activity that creates legal exposure for Sue.com or third parties. For other reasons, we will provide at least fourteen (14) days' notice via email to your registered address.

Sections that by their nature should survive termination (e.g., Disclaimers, Limitation of Liability, Indemnification, Arbitration, Governing Law) will survive.

Sue.com is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including without limitation: USPS service interruptions, court closures, internet or hosting outages, natural disasters, public-health emergencies, labor disputes, acts of war or terrorism, or government actions. If such circumstances prevent timely delivery of a Demand Letter or Small Claims Prep packet, we will notify you and either complete delivery as soon as practicable or, at your option, issue a refund.

If you believe content on the Services infringes a copyright you own or control, send a notice complying with the Digital Millennium Copyright Act, 17 U.S.C. § 512, to our designated agent:

DMCA Designated Agent
Sue.com LLC — Attn: DMCA Agent
363 N Sam Houston Pkwy E, Suite 125
Houston, TX 77060
Email: dmca@sue.com

A valid notice must include: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it; (d) your contact information; (e) a statement that you have a good-faith belief that use of the material is not authorized; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner. We will respond in accordance with the DMCA, including by removing or disabling access to material we determine is infringing and terminating accounts of repeat infringers.

Notices to you will be sent by email to the address registered on your account, and are effective when sent. You are responsible for keeping your registered email address current. Notices to Sue.com must be sent by email to legal@sue.com, and are effective when actually received.

Entire agreement. These Terms, together with the Privacy Policy and any order-specific terms presented at checkout, constitute the entire agreement between you and Sue.com regarding the Services and supersede any prior agreements on the same subject matter.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

Waiver. A failure to enforce any right under these Terms is not a waiver of that right. Any waiver must be in writing to be effective.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or similar corporate transaction. Any prohibited assignment is void.

Headings. Section headings are for convenience only and do not affect interpretation.

Questions about these Terms?

Sue.com LLC
363 N Sam Houston Pkwy E, Suite 125
Houston, TX 77060
Email: legal@sue.com
Phone: +1 (877) 778-3266