How Sue works.

Pick a product — Demand Letter ($129) or Small Claims Prep ($249) — and run through the four-to-ten minute intake. At the end of intake, you will check out with your preferred payment method. You do not pay until the end, so you can explore without commitment.

All major credit and debit cards, Apple Pay, Google Pay, and ACH for business accounts. Payment is processed securely through Square. We do not store your card number on our servers.

No. Start intake immediately — we create your account at checkout using the email you provide. We email you a magic link for login; no password to remember. You can add a password later from your dashboard settings if you prefer.

Yes. Every answer is autosaved as you go, and we will email you a resume link if you leave the flow. You can also start over from any device using the same email.

Yes. The price shown at checkout is the total price for your product. There is no subscription, no auto-renewal, and no post-purchase add-ons billed automatically.

Within an hour: your intake is compiled into a draft letter or packet. Within one business day: a licensed attorney in your state reviews it. Within 2–4 business days: your letter is at the recipient's door via USPS Certified Mail. For small claims, your packet is ready in your dashboard in 24 hours.

You will see USPS Certified Mail tracking updates in your dashboard as the letter moves through the postal system. When it is signed for, you receive an email and SMS with the Return Receipt attached. All of it is evidence you keep.

Our letters give the recipient 10 to 14 calendar days to respond — the exact window is set by your attorney based on your state's customary practice. We track the deadline for you and remind you if it lapses without a response.

Forward it to response@sue.com (you will see this address in your case dashboard). Our team reviews it and advises on your next step: negotiate, accept, reject, or escalate to small claims. There is no extra charge for this follow-up review.

In your dashboard, click "Upgrade to Small Claims." You pay the $120 difference, and every piece of evidence and case detail carries over automatically. Your county-specific packet is assembled within 24 hours.

Filing fees are set by your county clerk and vary by state and claim amount — typically $30 to $75. We tell you the exact fee for your county during intake. Filing fees are paid directly to the court, not to Sue.

Service of process is how the court officially notifies the person you are suing that they have been sued. Our small claims prep packet includes step-by-step service instructions for your county — including fees, methods, and deadlines. Common methods are certified mail, process server, or sheriff.

Your hearing-day brief (provided in your packet), all organized evidence in the order we recommend, two or three copies of every exhibit (one for you, one for the judge, one for the defendant), a pen and notepad, and valid ID.

Winning a judgment and collecting on it are separate steps. Your small claims packet includes a collections playbook: wage garnishment, bank levy, property liens, debtor examinations. The playbook is state-specific and walks you through each option.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Payment information is handled by Square and never touches our servers. Access to case data is restricted to the reviewing attorney and our support team, logged and audited.

Only with the licensed attorney reviewing your case, USPS for letter delivery, Square for payment processing, and our email provider for transactional messages. We never sell data, and we never share it for marketing purposes.

Our complete privacy policy is at sue.com/privacy-policy. It covers data collection, cookies, rights under CCPA and GDPR, and your options for deletion, portability, and access.