Effective Date: June 1st, 2025

This Privacy Policy describes how Sue.com LLC (“Sue.com,” “we,” “us,” or “our”) collects, uses, and shares personal information of users of our website sue.com (the “Site”) and the services offered thereon (collectively, the “Services”). Our Services assist users in creating demand letters and preparing documents for small claims court filings.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.

1. PRIVACY OVERVIEW AND KEY POINTS

• What information does Sue.com LLC collect? Sue.com LLC collects information to make your experience possible and effective. This includes information you provide to us, like your account information and the details necessary to prepare your documents, and information we may collect when you use our services, like website usage data.
• How does Sue.com LLC use location information? While detailed real-time location tracking like a ride-sharing app is not essential for our core document preparation services, we may collect general location information (e.g., from your IP address) for website analytics, to understand generally where our users are located, or if you provide address information as part of your case details, which is used solely for document preparation and service-related research (like identifying appropriate jurisdictions).
• Does Sue.com LLC share my information with anyone? Some of our Services inherently involve sharing information. For example, when we prepare and mail a demand letter on your behalf, the information you provide for that letter is shared with the recipient via USPS. If you use our services to prepare court documents, those documents contain information intended for the court and the opposing party, though you are responsible for the actual filing and service of process for court documents. We may also share your information with our service providers who help us operate our business (e.g., payment processors, website hosting), for legal reasons, or in the event of a business dispute or transfer.
• Does Sue.com LLC rent or sell my information? No. Sue.com LLC does not rent or sell your personal data to anyone.
• How long does Sue.com LLC keep my information? Sue.com LLC keeps your information as long as you have an account with us or as needed to provide you Services. We may also keep information for a longer period if required by law, if there are outstanding issues related to your account, or if it’s necessary for safety, security, or legitimate business purposes (like record-keeping for services rendered).
• How do I look up or control the information that Sue.com LLC collects about me? You can access and update your account information through your account settings on sue.com. You can also contact us at [email protected] for requests regarding your personal information, such as requesting access to or deletion of your data, subject to certain limitations.

2. INFORMATION WE COLLECT

We collect information in the following ways:

• Information You Provide to Us:

  • Account Information: When you create an account, you provide us with information such as your name, email address, phone number, and password.
  • Case and Document Information: To use our document preparation services, you will provide detailed information about your claim or dispute, including your information, information about the opposing party (name, address, contact details), the amount in dispute, the reasons for the dispute, and any other facts or documentation relevant to preparing your demand letter or small claims court documents. This information is necessary to provide the Services.
  • Payment Information: When you purchase our Services, we collect payment information. This is typically processed by a third-party payment processor, and we do not store full credit card numbers. However, we may receive information about the transaction, such as confirmation of payment.
  • Communications: If you contact us directly (e.g., via email to [email protected] or through our contact page sue.com/contact), we will maintain a record of your correspondence.

• Information We Collect Automatically When You Use Our Services:

  • Usage Information: We collect information about how you interact with our Site and Services, such as the pages you visit, the features you use, the dates and times of your access, and your IP address.
  • Device Information: We may collect information about the device you use to access our Services, including hardware model, operating system and version, browser type, and unique device identifiers.
  • Cookies and Similar Technologies: We and our service providers use cookies, web beacons, and similar technologies to collect information about your Browse activities over time and across different websites or online services. This helps us operate our Services, remember your preferences, understand how our Services are used, and for analytics purposes. For more information about our use of cookies, please see Section 8 (“Cookie Information”) below.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services:
  
  • To create and manage your account.
  • To prepare demand letters and small claims court documents based on the information you provide.
  • To facilitate the mailing of demand letters via USPS Certified Mail (if you purchase this service).
  • To provide you with research information regarding filing procedures and jurisdictions (for relevant service packages).
  • To process your payments for our Services.
• To Communicate With You:
  
  • To respond to your inquiries and provide customer support via [email protected] or sue.com/contact.
  • To send you service-related announcements, updates, security alerts, and administrative messages.
  • To send you promotional communications, if you have opted in to receive them. You can opt-out at any time (see Section 7).
• To Improve Our Services:
  
  • To understand how our users interact with our Services, to analyze trends, and to improve the user experience and functionality of our Site and Services.
  • To develop new products, services, and features.
• For Security and Legal Compliance:
  
  • To protect the security and integrity of our Services, prevent fraud, and enforce our Terms of Use.
  • To comply with applicable laws, regulations, legal processes, or governmental requests.
  • To establish, exercise, or defend our legal rights.

4. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With Parties Involved in Your Dispute (as directed by you):
  
  • When we prepare and mail a demand letter on your behalf, the information you provide for that letter (including your name, contact information, and details of your claim) is shared with the intended recipient of the letter.
  • The documents we help you prepare for small claims court are intended for filing with the court and for service on the opposing party. You are responsible for these actions, but the information contained within the documents is inherently for such disclosure.
• With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:
  
  • Payment processing (e.g., Stripe, PayPal – please list your actual processor if known).
  • Website hosting and infrastructure.
  • Data analytics providers.
  • Email delivery services.
  • USPS (for mailing demand letters). These service providers are contractually obligated to protect your information and are restricted from using your personal information for any other purpose than to provide services for Sue.com LLC.
• For Legal Reasons: We may disclose your information if we believe it’s required by applicable law, regulation, legal process (such as a subpoena or court order from a competent authority), or governmental request. This includes responding to lawful requests from public authorities, including to meet national security or law enforcement requirements. For non-law enforcement requests, we require valid legal process (e.g., a subpoena) served on our registered agent or as otherwise required by law. Law enforcement officials should contact us at [email protected] for information on how to submit requests.
• To Protect Rights, Property, and Safety: We may share information if we believe it’s necessary to protect the rights, property, or safety of Sue.com LLC, our users, or the public, as required or permitted by law.
• In Connection with a Business Transfer: If Sue.com LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be sold or transferred as part of that transaction. We will notify you of any such deal and outline your choices in that event.
• With Your Consent: We may share your information for other purposes if we notify you and you consent to the sharing.
• Aggregated or De-Identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, or other purposes.

5. DATA RETENTION

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain your personal information for longer periods as necessary to comply with our legal obligations (e.g., record-keeping, tax requirements), resolve disputes, enforce our agreements, and for legitimate business purposes such as security and fraud prevention. The specific information you provide for case files and document preparation may be retained as part of our service records.

6. DATA SECURITY

Sue.com LLC takes reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include administrative, technical, and physical safeguards. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the secrecy of your unique password and account information.

7. YOUR CHOICES AND RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:

• Accessing and Updating Your Information: You can review and update certain account information by logging into your account on sue.com.
• Requesting Access or Deletion: You may request access to the personal information we hold about you or request that we delete your personal information by contacting us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may be required to retain certain information for legal or legitimate business purposes, as described in the “Data Retention” section.
• Opting Out of Promotional Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us at [email protected]. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
• Location Information: As mentioned, specific location tracking is not core to our service. If we use general location from IP, standard browser settings may allow you to manage this.
• Cookies: You can usually set your browser to remove or reject browser cookies. Please see Section 8 (“Cookie Information”) for more details.
• California Privacy Rights: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), such as the right to know what personal information is collected, used, shared or sold (though we do not sell personal information), the right to delete personal information, the right to opt-out of sale/sharing (again, we do not sell), the right to non-discrimination for exercising your rights, and the right to correct inaccurate information. To exercise these rights, please contact us at [email protected].

To exercise any of these rights, please contact us at [email protected]. We will not discriminate against you for exercising your privacy rights.

8. COOKIE INFORMATION (This is a summary. You may want a more detailed separate Cookie Policy based on the “COOKIE POLICY GLOBAL” section of your sample. We can draft that next.)

We and our third-party service providers use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our Site, understand user activity, and improve our Services. Cookies are small text files stored on your device.

• Types of Cookies We May Use:
  
  • Strictly Necessary Cookies: Essential for the Site to function (e.g., for account login, security).
  • Performance/Analytics Cookies: Help us understand how visitors use our Site, so we can improve it (e.g., Google Analytics).
  • Functionality Cookies: Remember your choices and preferences to provide a more personalized experience.
• Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies through your browser settings. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. For more information on how to manage cookies, you can visit the help pages of your browser or sites like www.allaboutcookies.org.

9. CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal informationfrom children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe that we might have any information from or about a child under 18, please contact us at [email protected].

10. INTERNATIONAL DATA TRANSFERS

Sue.com LLC is based in the United States, and our Services are primarily targeted to users in the United States. If you access our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. Data protection laws in the U.S. may be different from those in your country of residence. By using our Services, you consent to the transfer of your information to the U.S.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page (sue.com/privacy) and updating the “Effective Date” at the top, and/or by sending you an email notification or other notice through the Services prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

12. CONTACT US

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Sue.com LLC Attn: Privacy Matters Email: [email protected]

You can also reach us via our contact page: sue.com/contact.

Our Registered Agent for service of process is: Harvard Business Services, Inc. 16192 Coastal Highway Lewes, Delaware 19958 Sussex County (Please note: this address is for formal legal service of process on Sue.com LLC, not for general privacy inquiries, which should be directed to [email protected]).