Effective: June 1st, 2025

WELCOME TO SUE.COM. WE HELP PEOPLE CREATE DOCUMENTS FOR DEMAND LETTERS AND SMALL CLAIMS COURT FILINGS. PLEASE READ THIS AGREEMENT CAREFULLY.

IMPORTANT ACKNOWLEDGEMENTS – SUE.COM LLC IS NOT A LAW FIRM: SUE.COM LLC IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE. WE ARE A DOCUMENT PREPARATION SERVICE. OUR SERVICES ARE LIMITED TO ASSISTING YOU IN PREPARING DEMAND LETTERS AND DOCUMENTS FOR SMALL CLAIMS COURT FILINGS BASED ON THE INFORMATION YOU PROVIDE.

• NO ATTORNEY-CLIENT RELATIONSHIP: YOUR USE OF OUR SERVICES DOES NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP.
• NO LEGAL ADVICE OR STRATEGY: WE DO NOT EMPLOY ATTORNEYS. WE DO NOT OFFER LEGAL ADVICE, LEGAL STRATEGY, OR OPINIONS ABOUT YOUR CLAIMS OR DEFENSES. WE DO NOT INTERPRET STATUTES OR COURT RULES FOR YOU. ANY INFORMATION PROVIDED IS FOR GENERAL GUIDANCE OR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSTRUED AS LEGAL ADVICE.
• USER RESPONSIBILITY FOR INFORMATION: YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY, COMPLETENESS, AND LEGAL SUFFICIENCY OF THE INFORMATION YOU PROVIDE FOR DOCUMENT PREPARATION. WE DO NOT ADVISE YOU ON WHAT TO DEMAND, HOW MUCH TO DEMAND, OR THE MERITS OF YOUR CASE.
• NO GUARANTEE OF OUTCOME: SUE.COM LLC CANNOT AND DOES NOT GUARANTEE ANY PARTICULAR OUTCOME FOR YOUR DEMAND LETTER OR YOUR SMALL CLAIMS COURT CASE. WE DO NOT GUARANTEE THAT A DEFENDANT WILL RESPOND TO A DEMAND LETTER OR PAY ANY AMOUNT, NOR DO WE GUARANTEE YOU WILL BE SUCCESSFUL IN ANY LEGAL ACTION. THE SUCCESS OF YOUR MATTER DEPENDS ON MANY FACTORS OUTSIDE OUR CONTROL, INCLUDING THE SPECIFIC FACTS OF YOUR SITUATION AND THE DECISIONS OF THE COURT.
• SERVICE OF PROCESS (DEMAND LETTERS): FOR OUR DEMAND LETTER SERVICE, WE WILL MAIL THE LETTER ON YOUR BEHALF VIA USPS CERTIFIED MAIL. THIS DOES NOT GUARANTEE THE RECIPIENT WILL ACCEPT DELIVERY OR RESPOND. FOR COURT DOCUMENTS, YOU ARE RESPONSIBLE FOR ENSURING PROPER LEGAL SERVICE OF PROCESS ACCORDING TO THE RULES OF THE APPLICABLE COURT.
• FILING AND COURT FEES (SMALL CLAIMS PACKAGE): FOR OUR SMALL CLAIMS COURT FILING HELP PACKAGE, WE RESEARCH FILING REQUIREMENTS AND ASSIST IN PREPARING DOCUMENTS. YOU ARE RESPONSIBLE FOR PAYING ALL COURT FILING FEES DIRECTLY TO THE COURT AND FOR ANY NOTARIZATION COSTS. SUE.COM LLC DOES NOT PAY THESE FEES ON YOUR BEHALF.
• APPOINTMENT AS AGENT: BY USING OUR SERVICES, YOU APPOINT SUE.COM LLC AS YOUR AGENT SOLELY FOR THE PURPOSE OF (A) PREPARING DOCUMENTS BASED ON THE INFORMATION YOU PROVIDE, AND (B) MAILING YOUR DEMAND LETTER VIA USPS CERTIFIED MAIL IF YOU PURCHASE THAT SERVICE.

NON-REFUNDABLE SERVICES: OUR SERVICES ARE NON-REFUNDABLE. ONCE YOU COMPLETE CHECKOUT FOR A DEMAND LETTER, THE LETTER IS PREPARED AND SENT PROMPTLY. FOR OTHER PACKAGES, WORK BEGINS IMMEDIATELY ON RESEARCH AND DOCUMENT PREPARATION. SUE.COM LLC DOES NOT OFFER REFUNDS IF THE OUTCOME OF YOUR CASE IS NOT WHAT YOU EXPECTED, AS WE NEVER GUARANTEE ANY SPECIFIC OUTCOME.

INFORMATION TIMELINESS: IF YOU HAVE NOT PROVIDED INFORMATION REQUESTED OF YOU BY SUE.COM LLC STAFF (NECESSARY TO COMPLETE YOUR PURCHASED SERVICE) WITHIN FOUR (4) MONTHS OF YOUR SUBMISSION, YOUR SERVICE REQUEST MAY BE CLOSED, AND SUE.COM LLC’S OBLIGATION TO PROVIDE THE SERVICE WILL CEASE. YOU MAY SUBMIT A NEW REQUEST, BUT ALL FEES FOR A NEW SUBMISSION WILL BE REQUIRED.

PACKAGE FEES: YOUR PACKAGE FEES ONLY INCLUDE THE SERVICES EXPLICITLY FEATURED ON THE RELEVANT SERVICE DESCRIPTION PAGE ON SUE.COM. CLASS ACTION WAIVER: BY ENTERING INTO THIS AGREEMENT, YOU, THE USER, HEREBY AGREE TO WAIVE ANY RIGHT TO BECOME A MEMBER IN A CLASS ACTION SUIT AGAINST SUE.COM LLC OR RELATED PARTIES.

1. Contractual Relationship

These Terms of Use (“Terms”) govern your access or use, from within the United States and its territories and possessions, of the applications, websites (including sue.com), content, products, and services (collectively, the “Services,” as more fully defined below in Section 3) made available by Sue.com LLC and its parents, subsidiaries, representatives, affiliates, officers, and directors (collectively, “Sue.com LLC”). PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND SUE.COM LLC. In these Terms, the words “including” and “include” mean “including, but not limited to.”

By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Sue.com LLC may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH SUE.COM LLC ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.

Supplemental terms may apply to certain Services, and such supplemental terms will be disclosed to you in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s) and shall prevail over these Terms in the event of a conflict.

Sue.com LLC may amend the Terms from time to time. Amendments will be effective upon Sue.com LLC’s posting of such updated Terms at this location or in the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting confirms your consent to be bound by the Terms, as amended. If Sue.com LLC changes these Terms after the date you first agreed to the Terms (or to any subsequent changes to these Terms), you may reject any such change by providing Sue.com LLC written notice of such rejection within 30 days of the date such change became effective, as indicated in the “Effective” date above. This written notice must be provided either: (a) by mail or hand delivery to our registered agent for service of process: Harvard Business Services, Inc. 16192 Coastal Highway Lewes, Delaware 19958 Sussex County c/o Sue.com LLC; or (b) by email from the email address associated with your Account to: [email protected].

In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to these Terms. By rejecting changes, you are agreeing that you will continue to be bound by the provisions of these Terms as of the date you first agreed to the Terms (or to any subsequent changes to these Terms).

Sue.com LLC’s collection and use of personal information in connection with the Services is described in Sue.com LLC’s Privacy Statement located at [Insert Direct Link to your Privacy Policy, e.g., https://sue.com/privacy-policy].

2. Arbitration Agreement

By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against Sue.com LLC on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against Sue.com LLC, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against Sue.com LLC by someone else.

Agreement to Binding Arbitration Between You and Sue.com LLC: You and Sue.com LLC agree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and Sue.com LLC, and not in a court of law.

You acknowledge and agree that you and Sue.com LLC are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and Sue.com LLC otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. However, you and Sue.com LLC each retain the right to bring an individual action in small claims court (which is the subject of Sue.com LLC’s services) and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.

Rules and Governing Law: The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.

The parties agree that the arbitrator (“Arbitrator”), and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The Arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether the Terms are unconscionable or illusory and any defense to arbitration, including waiver, delay, laches, or estoppel.

Notwithstanding any choice of law or other provision in the Terms, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties that the FAA and AAA Rules shall preempt all state laws to the fullest extent permitted by law. If the FAA and AAA Rules are found to not apply to any issue that arises under this Arbitration Agreement or the enforcement thereof, then that issue shall be resolved under the laws of the State of Delaware.

Process: A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration – Consumer Arbitration Rules at www.adr.org or by calling the AAA at 1-800-778-7879). The Arbitrator will be either (1) a retired judge or (2) an attorney specifically licensed to practice law in the State of Delaware and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an Arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the Arbitrator in accordance with the AAA Rules.

Location and Procedure: Unless you and Sue.com LLC otherwise agree, the arbitration will be conducted in the county where you reside (Uvalde County, Texas, if you reside there, or your current county of residence). If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Sue.com LLC submit to the Arbitrator, unless you request a hearing or the Arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the Arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator’s Decision: The Arbitrator will render an award within the time frame specified in the AAA Rules. Judgment on the arbitration award may be entered in any court having competent jurisdiction to do so. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. An Arbitrator’s decision shall be final and binding on all parties. An Arbitrator’s decision and judgment thereon shall have no precedential or collateral estoppel effect. If you prevail in arbitration, you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Sue.com LLC will not seek and hereby waives all rights Sue.com LLC may have under applicable law to recover, attorneys’ fees and expenses if Sue.com LLC prevails in arbitration.

Fees: Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Sue.com LLC will pay all such fees, unless the Arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

Changes: Notwithstanding the provisions in Section 1 above, regarding consent to be bound by amendments to these Terms, if Sue.com LLC changes this Arbitration Agreement after the date you first agreed to the Terms (or to any subsequent changes to the Terms), you may reject any such change by providing Sue.com LLC written notice of such rejection within 30 days of the date such change became effective, as indicated in the “Effective” date above. This written notice must be provided either: (a) by mail or hand delivery to our registered agent for service of process: Harvard Business Services, Inc. 16192 Coastal Highway Lewes, Delaware 19958 Sussex County c/o Sue.com LLC; or (b) by email from the email address associated with your Account to: [email protected]. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this Arbitration Agreement. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and Sue.com LLC in accordance with the provisions of this Arbitration Agreement as of the date you first agreed to the Terms (or to any subsequent changes to the Terms).

Severability and Survival: If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision shall be severed from these Terms; (2) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the Arbitration Agreement or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement; and (3) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall stay pending the outcome of any individual claims in arbitration. This Arbitration Agreement shall survive the termination of these Terms.

3. The Services

The Services provided by Sue.com LLC comprise a website (sue.com) and related tools that enable users to prepare documents for demand letters and small claims court actions. Sue.com LLC offers the following service packages:

• Package 1 – Demand Letter Service: Based on information you provide (such as your name, the recipient’s information, amount owed, and reason for the demand), Sue.com LLC will prepare a demand letter on your behalf. Sue.com LLC will then mail this demand letter for you using USPS Certified Mail. Sue.com LLC does not guarantee any response or payment resulting from this letter. Sue.com LLC has no further communication with the recipient beyond sending this letter.
• Package 2 – Small Claims Court Filing Help: This package includes the Demand Letter Service as described above. If the demand is not met within a specified period (e.g., 14 days, as suggested by you to the defendant), Sue.com LLC will assist you by:
  • Researching the appropriate small claims court jurisdiction based on the information you provide.
  • Identifying the necessary court forms for filing.
  • Assisting you in populating these forms with the information you provide.
  • Informing you of court filing fees (which you are responsible for paying directly to the court) and any notarization requirements. If notarization is required, Sue.com LLC may provide resources to help you find a notary public based on your zip code, but you are responsible for obtaining and paying for any notarization. Sue.com LLC charges a fee for this research and document preparation service. Sue.com LLC does not file the documents with the court for you, nor does it collect or pay court filing fees on your behalf.
• Package 3 – Full Trial Package: This package includes all services in Package 1 and Package 2. Additionally, Sue.com LLC provides general informational resources regarding small claims court proceedings, such as tips on courtroom etiquette (e.g., appropriate attire, addressing the judge) and document organization. This information is for general guidance only and is not legal advice or strategy.

SUE.COM LLC IS A DOCUMENT PREPARATION SERVICE. SUE.COM LLC IS NOT A LAW FIRM, DOES NOT PROVIDE LEGAL ADVICE, AND DOES NOT ACT AS YOUR ATTORNEY. OUR SERVICES ARE NOT A SUBSTITUTE FOR THE ADVICE OF A QUALIFIED ATTORNEY. The Services are made available solely for your personal, noncommercial use unless otherwise agreed.

License: Subject to your compliance with these Terms, Sue.com LLC grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use sue.com on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by Sue.com LLC and Sue.com LLC’s licensors.

Restrictions: You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Sue.com LLC; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Third Party Services and Content: The Services may utilize or connect with third-party services (e.g., USPS for mailing demand letters; potentially a third-party tool for notary searches if such a tool is integrated). You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services. Sue.com LLC does not endorse and is not responsible for the services or content of such third-party providers beyond the specific function integrated into Sue.com LLC’s service package (e.g., the mailing service by USPS). Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited will be a third-party beneficiary to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively (if Sue.com LLC ever offers such applications). These third-party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third-party beneficiary’s terms of service.

Ownership: The Services and all rights therein are and shall remain Sue.com LLC’s property or the property of Sue.com LLC’s licensors. Neither these Terms nor your use of the Services conveys or grants to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Sue.com LLC’s company names, logos, product and service names, trademarks or services marks or those of Sue.com LLC’s licensors.

4. Access and Use of the Services

User Accounts: In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to Sue.com LLC certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method supported by Sue.com LLC. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Sue.com LLC in writing, you may only possess one Account.

User Requirements and Conduct: The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes (e.g., no frivolous claims, no unauthorized practice of law). You may not in your access or use of the Services cause nuisance, annoyance, inconvenience, or property damage to any party. You will not use the Services to harass, defame, or defraud any person or entity. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

Text Messaging and Telephone Calls: You agree that Sue.com LLC may contact you by telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with a Sue.com LLC account, including for purposes of providing the Services or for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You also understand that you may opt out of receiving text messages from Sue.com LLC at any time by texting the word “STOP” to any message you receive from Sue.com LLC using the mobile device that is receiving the messages, or by contacting [email protected]. If you do not choose to opt out, Sue.com LLC may contact you as outlined in its User Privacy Statement.

Referrals and Promotional Codes: Sue.com LLC may, in its sole discretion, create referral and/or promotional codes (“Promo Codes”) that may be redeemed for discounts on future Services, or other features or benefits related to the Services, subject to any additional terms that Sue.com LLC establishes. You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Sue.com LLC; (iii) may be disabled by Sue.com LLC at any time for any reason without liability to Sue.com LLC; (iv) may only be used pursuant to the specific terms that Sue.com LLC establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. Sue.com LLC reserves the right to withhold or deduct credits or other features or benefits obtained through the use of the referral system or Promo Codes by you or any other user in the event that Sue.com LLC determines or believes that the use of the referral system or use or redemption of the Promo Code was in error, fraudulent, illegal, or otherwise in violation of these Terms.

User Provided Content: As part of the Services, Sue.com LLC requires you to provide information and documents necessary for preparing your demand letter or small claims court documents (“User Content”). Any User Content provided by you remains your property. However, by providing User Content to Sue.com LLC, you grant Sue.com LLC a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, solely to use, copy, modify (for formatting or to fit document templates), create derivative works of (as part of document preparation), and distribute (e.g., mailing your demand letter) such User Content in connection with providing the Services to you.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Sue.com LLC the license to the User Content as set forth above; (ii) the User Content you provide is accurate, truthful, and complete to the best of your knowledge, and that you have a good faith basis for any claims or demands made therein; and (iii) neither the User Content, nor your submission, nor Sue.com LLC’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You agree to not provide User Content that is knowingly false, defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, intended to harass, or otherwise offensive, as determined by Sue.com LLC in its sole discretion. Sue.com LLC may, but shall not be obligated to, review, monitor, or remove User Content, at Sue.com LLC’s sole discretion and at any time and for any reason, without notice to you.

Network Access and Devices: You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and sue.com and any updates thereto. Sue.com LLC does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

5. Payment

You understand that use of the Services will result in charges to you for the services you purchase (“Charges”). Sue.com LLC will enable your payment of the applicable Charges. Charges are for Sue.com LLC’s document preparation, research, mailing (for demand letters), and informational guidance services, as described in your selected package. Charges will be inclusive of applicable taxes where required by law.

ALL CHARGES ARE FINAL AND NON-REFUNDABLE AS STATED IN THE “NON-REFUNDABLE SERVICES” SECTION ABOVE AND SECTION 6 BELOW.

All Charges and payments will be enabled by Sue.com LLC using the preferred payment method designated in your Account. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Sue.com LLC may use a secondary payment method in your Account, if available. Upon payment, you will receive a receipt by email.

Sue.com LLC reserves the right to establish, remove and/or revise Charges for any or all services obtained through the use of the Services at any time in Sue.com LLC’s sole discretion, prior to your purchase of such services. Sue.com LLC will use reasonable efforts to inform you of current Charges on its website.

You are responsible for paying any and all court filing fees, sheriff fees (if applicable for court service of process which you arrange), and notarization fees directly to the relevant court, authority, or notary. Sue.com LLC does not collect or remit these fees on your behalf for small claims court filings.

Sue.com LLC may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.

6. Refund Policy

SUE.COM LLC’S SERVICES ARE NON-REFUNDABLE. As detailed in the introductory sections of these Terms:

• For the Demand Letter Service (Package 1), the service is considered rendered once the letter is prepared and mailed via USPS Certified Mail, which occurs promptly after checkout.
• For the Small Claims Court Filing Help (Package 2) and Full Trial Package (Package 3), Sue.com LLC begins research and document preparation work immediately upon purchase.
• Sue.com LLC does not guarantee any specific outcome for your demand letter or small claims case. Therefore, no refunds will be provided based on the success or failure of your demand or legal action, or if the outcome is not what you expected.

Any exceptions to this policy will be at the sole discretion of Sue.com LLC.

7. Disclaimers; Limitation of Liability; Indemnity.

DISCLAIMER: THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SUE.COM LLC DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SUE.COM LLC IS NOT A LAW FIRM AND PROVIDES NO LEGAL ADVICE.

IN ADDITION, SUE.COM LLC MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES, OR THAT THE INFORMATION PROVIDED (INCLUDING GENERAL GUIDANCE IN PACKAGE 3) IS COMPLETE, ACCURATE, OR UP-TO-DATE FOR EVERY JURISDICTION OR SITUATION, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SUE.COM LLC DOES NOT GUARANTEE THE SUCCESS OF ANY DEMAND LETTER OR LEGAL ACTION. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

LIMITATION OF LIABILITY: SUE.COM LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF SUE.COM LLC, EVEN IF SUE.COM LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SUE.COM LLC SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES (INCLUDING ANY INFORMATIONAL MATERIALS) OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; (ii) YOUR RELIANCE ON SUE.COM LLC AS A LEGAL ADVISOR (WHICH IT IS NOT); (iii) THE OUTCOME OF ANY DEMAND LETTER OR LEGAL PROCEEDING; OR (iv) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY (INCLUDING COURTS, NOTARIES, OR THE RECIPIENT OF YOUR DEMAND LETTER), EVEN IF SUE.COM LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SUE.COM LLC SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND SUE.COM LLC’S REASONABLE CONTROL (E.G., USPS DELAYS, COURT CLOSURES, PANDEMICS, ACTS OF GOD).

THE MAXIMUM AGGREGATE LIABILITY OF SUE.COM LLC TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE LIMITED TO THE AMOUNT OF FEES YOU ACTUALLY PAID TO SUE.COM LLC FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, SUE.COM LLC’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON SUE.COM LLC’S CHOICE OF LAW PROVISION SET FORTH BELOW.

INDEMNITY: You agree to indemnify and hold Sue.com LLC and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including reasonable attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms (including your representations and warranties regarding User Content); (iii) Sue.com LLC’s use of your User Content in providing the Services to you (e.g., preparing and mailing a demand letter based on information you provided); or (iv) your violation of the rights of any third party, including any infringement of intellectual property rights or any harm caused to a third party as a result of your User Content or actions.

8. Other Provisions

Choice of Law: These Terms are governed by and construed in accordance with the laws of the State of Delaware, U.S.A., without giving effect to any conflict of law principles that would require the application of the laws of another jurisdiction, except as may be otherwise provided in the Arbitration Agreement above or in supplemental terms applicable to your region. However, the choice of law provision regarding the interpretation of these Terms is not intended to create any other substantive right to non-Delaware residents to assert claims under Delaware law whether that be by statute, common law, or otherwise, unless such law independently applies. These provisions, and except as otherwise provided in Section 2 of these Terms, are only intended to specify the use of Delaware law to interpret these Terms and the forum for disputes asserting a breach of these Terms, and these provisions shall not be interpreted as generally extending Delaware law to you if you do not otherwise reside in Delaware or if the claim does not otherwise arise under Delaware law. The foregoing choice of law and forum selection provisions do not apply to the arbitration clause in Section 2 or to any arbitrable disputes as defined therein. Instead, as described in Section 2, the Federal Arbitration Act shall apply to any such disputes.

Claims of Copyright Infringement: Claims of copyright infringement should be sent to Sue.com LLC via email at [email protected]. Please include “Copyright Infringement Claim” in the subject line and provide all information required by the Digital Millennium Copyright Act (DMCA). You may contact [email protected] to request current contact information for Sue.com LLC’s designated copyright agent if different.

Notice: Sue.com LLC may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by first class mail or pre-paid post to any address connected with your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email or telephone). You may give notice to Sue.com LLC, with such notice deemed given when received by Sue.com LLC, at any time by first class mail or pre-paid post to our registered agent for service of process: Harvard Business Services, Inc. 16192 Coastal Highway Lewes, Delaware 19958 Sussex County Attn: Sue.com LLC General inquiries to Sue.com LLC may also be sent by email to [email protected].

General: You may not assign these Terms without Sue.com LLC’s prior written approval. Sue.com LLC may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Sue.com LLC’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Sue.com LLC or any third-party provider as a result of this Agreement or use of the Services, except for the limited agency appointment described herein for Sue.com LLC to act as your agent for document preparation and mailing demand letters. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Sue.com LLC’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Sue.com LLC in writing. This provision shall not affect the Severability and Survivability section of the Arbitration Agreement.